KAI Group Records Positive Performance, Serves 421 Million Passengers Until November 2024

JAKARTA - PT Kereta Api Indonesia (KAI) Group recorded positive performance on passenger transportation from January to November 2024 by serving 421,779,056 people.

"From January to November 2024, KAI Group serves 421,779,056 passengers," said KAI Vice President Public Relations Anne Purba, quoted by ANTARA, Sunday, December 8.

Anne said that the number consisted of 51,018,686 KAI passengers, 18,891,719 Jabodebek LRT passengers, 341,155,158 KAI Commuter passengers, 5,143,505 KAI airport passengers, 5,436,535 KCIC passengers, and 133,456 KAI Wisata passengers.

According to Anne, the high level of public confidence in using rail services shows that this mode of transportation is the right choice in mobilizing.

To support environmental sustainability through the use of technology in operational performance, continued Anne, one of the real steps that KAI has taken is to replace the train infrastructure component.

"Especially in the construction of rails on steel bridges that previously used pads made of wood into synthetic materials," explained Anne.

In addition, to provide a much more memorable experience, KAI through KAI Wisata also serves various premium train services, such as special train charters, various types of tourist trains (Nusantara, Bali, Toraja, Sumatra, Imperial, Priority, Retro), and the Panoramic Train.

Anne said that in welcoming the Christmas 2024 and New Year 2025 transportation periods, KAI continues to be committed to providing the best service to customers.

A number of initiatives have been prepared to ensure safe, comfortable, and memorable travel during the Christmas and New Year transportation periods with an operational period from 19 December 2024 to 5 January 2025.

One of these efforts is to increase the number of mobile customer service (CSM) in 39 regional operating and division stations.

As many as 170 additional officers will also be deployed to assist and provide direct information to train customers to ensure that customer needs are met quickly and efficiently.

In addition, KAI added 145 operational personnel, as well as cleaning service officers at stations, 198 on-train cleaning (OTC), and 147 train washing officers.

The addition was made to adjust to the increase in train travel frequency during the Christmas and New Year periods so that station and train cleanliness was maintained optimally.

Anne emphasized that KAI Group will continue to strive to provide a better travel experience with various innovations and increased facilities.

"We want to make sure that passengers not only arrive at their destination on time, but also feel the comfort and experience of a pleasant and unforgettable journey," Anne said.