Bank Danamon Receives Award At The Indonesia SWA Best CX-EX Strategy 2024 Event

JAKARTA - PT Bank Danamon Indonesia Tbk (Danamon) received an award at the Indonesian SWA Best CX-EX Strategy 2024, represented by Mireille Makmur, Customer Experience Head Danamon (third from the left), Humilo Felona Ronitua, Business Operational Risk & Control Head Danamon (fourth from the left), Teguh Hadisusilo, Business Planning & Collaboration Head Danamon (medium), and Leandy Augustiender, Learning Lead Danamon (third from the right). right).

This award is given based on Danamon's commitment to integrating customer experience and employee experience holistically. Through this approach, Danamon ensures that every aspect of service provided to customers is also in line with efforts to create a work environment that supports employees in providing optimal service through inclusive training, technology, and work culture. Danamon's commitment to integrating these two things is proven through the Branch Office Transformation Program which is supported by improving service quality by Employees and producing closer relationships with Customers.

Of the 11 companies that managed to enter the judging round, Danamon was ranked first with a total valuation score of 93.08 percent and an excellence predicate.

Danamon consistently shows dedication to continuing to provide the best service to customers and through this achievement, Danamon is committed to continuing to innovate and contribute to the best and appropriate banking services for the needs of its customers.