EU Requires Companies To Improve Devices After The Guarantee Period Ends

JAKARTA The European Union (EU) made new rules regarding device repair rights after the warranty period ended. This rule encourages the public to repair damaged devices, not replace them. In the regulation, it is written that the company must extend the product guarantee period for one year after the product is repaired. This means that users do not need to spend additional costs to extend the warranty period. This rule applies to various technologies, such as smart phones, smart television, washing machines, dust suction, and various other technologies. All household products can claim this guarantee as long as the product is an electronic tool. In addition to requiring the company to extend the warranty period after repairs, new rules are also applied to the regular warranty period. If a product is damaged while warranty is still in effect, consumers are entitled to choose replacement or product repairs.

Untuk mendukung upaya perbaikan, perusahaan harus memberikan harga yang wajar saat konsumen ingin memperbaiki perangkat mereka. Perusahaan juga tidak boleh menghalangi konsumen yang ingin memperbaiki produk mereka.Aturan yang hanya berlaku di Eropa ini juga mewajibkan produsen untuk menyediakan suku cadang dan peralatan yang mendukung perbaikan. Produsen dilarang memiliki, "klausul kontrak, teknik perangkat keras atau perangkat lunak yang menghalangi perbaikan.”Produsen tidak boleh membatasi atau bahkan menghentikan penggunaan suku cadang bekas maupun orisinil di bengkel independen. Mereka juga tidak boleh menolak permintaan perbaikan dengan alasan apa pun, termasuk jika perangkat sudah diperbaiki oleh pihak ketiga.

Tag: uni eropa teknologi