Danamon Introduces Next Generation Branch Concept, Provides Integrated Solutions To Customers And Communities

JAKARTA - PT Bank Danamon Indonesia Tbk (Danamon) continues to innovate to meet the needs of business partners and customers to take control of their financial needs and goals by launching the Next Generation Branch Concept. This transformation combines three important elements, namely humans, digital technology, and physical presence, to provide a holistic banking experience.

In 2023, Danamon targets to open 53 Next Generation Branch Concepts throughout Indonesia to provide better service and balance customer needs both digitally and physically.

"Next Generation Branch Concept is based on a deep understanding of the culture and daily life of Indonesians. With this, Danamon shifts the focus of visits to branches from just basic transactions to a more meaningful relationship. Branch offices are no longer just places for transactions, but become space to build trust and work together to find solutions that suit customers' needs at every important moment in their lives. In addition, this branch office is also the center of interaction for communities to connect and grow together stronger," said Eka Dinata, Branch Network Head, PT Bank Danamon Indonesia Tbk, quoted Wednesday 18 October.

This approach allows Danamon to offer various financial solutions to customers more effectively, build high-quality experiences, and provide added value to customers. In addition, these branch offices are also centers of omni-channel approaches that introduce and assist customers in using all available banking facilities, including digital services.

Danamon also provides consulting facilities and knowledge centers for customers, as well as targeted and integrated solutions, to help them meet their financial needs more effectively and efficiently.

"As a customer-oriented organization, Danamon is committed to continuing to grow and providing superior services. With a value proposition that focuses on sales and service excellence, Danamon builds a strong synergy with partners, governments, and communities. World-class technology support is also one of the main pillars in providing the best banking experience to customers," added Eka.

At the end of September 2023, as many as 29 branch offices have been renovated and reopened in various regions in Indonesia, namely: Wait for 14 branch offices in Jakarta

Through this transformation, Danamon is committed to continuing to grow as a customer-centric organization, with unique value propositions focused on sales and service excellence, strong synergy with partners, governments, and communities, and supported by world-class technology.

Danamon will also continue its strategy of providing services and strengthening relations with customers, through product and service innovations that can answer their every financial needs and objectives. To support this, Danamon will also continue to invest in system digitizing and processes, and product and service development with the aim of providing seamless customer experience.