Fulfilling DPR's Request, Ministry Of Trade Launches CoFTRA's Call Center Line To Accommodate Victims Of Trading Robots

JAKARTA - The Ministry of Trade has officially opened a call center with a new approach called Lini CoFTRA or Information Services for the Commodity Trade Supervisory Agency. Through this service, CoFTRA will facilitate complaints and public needs regarding commodity futures trading information (PBK), warehouse receipt system (SRG), and commodity auction market (PLK).

Deputy Minister of Trade Jerry Sambuaga said the CoFTRA Line Assistance Center service provides four telephone lines with the numbers 021-2301665, 021-2301654, 021-2301645, and 021-2301663. CoFTRA's Line Assistance Center will operate every working day from Monday to Friday from 09.00 WIB to 16.00 WIB.

"We hope that this will be a solution for various parties and stakeholders who need information related to CoFTRA, because access is quite easy, only by telephone," he said, quoted Friday, June 24.

Jerry explained that the development of the business world, especially in the field of PBK, be it the growth of transactions, the development of traded commodities, to the very rapid growth of customers or customers, this requires faster and easier information services.

According to Jerry, this can be seen from the large number of registered customers for physical trading of crypto assets as of May 2022, which is 14.1 million customers.

"This extraordinary number of course requires a two-way communication channel that can be an appropriate means for the community to consult directly with CoFTRA. Good communication between CoFTRA and the community also aims to make the coaching more effective," he explained.

In addition to providing information, Jerry hopes that the call center facility can also accommodate constructive input, criticism, and suggestions from the public, both those who are directly involved in the PBK, SRG, and PLK industries as well as other people who care about the development of this industry.

Meanwhile, Acting Head of CoFTRA, Didid Noordiatmoko, said that CoFTRA's Line Assistance Center is a form of CoFTRA's responsibility to provide facilities for complaints and requests for information for the public.

Didid said, this was also a follow-up to the results of a hearing held with Commission VI of the DPR RI on May 25, 2022, namely CoFTRA to immediately provide assistance center services for the community. This is specifically to accommodate victims of trading practices using trading robots and PBK in general.

"The CoFTRA line is an extension of CoFTRA's services, which were previously a customer complaint channel for commodity futures brokers," he said.

To convey more comprehensive and complete information, said Didid, the public can also submit it via e-mail at humas.bappebti@kemendag.go.id.

Previously reported, Commission VI of the House of Representatives urged the Commodity Futures Supervisory Agency (CoFTRA) to build a call center or complaint center so that people who are victims of trading robots can express their complaints.

Deputy Chairman of Commission VI of the DPR Martin Manurung gave a deadline for CoFTRA to provide a public complaint center, both on-site and online, not later than the next 30 days.

"Commission VI asked CoFTRA to build a public complaint center both on-site and online or a call center and to provide strict sanctions against fraud that occurred. Including the prohibition of direct selling or direct selling in the marketplace," said Martin in a Commission VI meeting with CoFTRA, Wednesday, May 24.

"Don't wait until we meet again with CoFTRA, we are still talking about the call center, (but) it's still not there," he continued.