We Called The COVID-19 Depok Hotline To Ask Many Questions, The Results Were Shocked

JAKARTA - The wait that Bunga (not her real name) had been waiting for came. The results of the swab test finally entered his email. As if struck by lightning, Bunga sat languidly in an apartment in Depok City - where she isolated herself - in the last few days. Bunga tested positive for COVID-19.

Flowers cannot hide their confusion. It took some time for her to finally control her panic. Until finally she gave the news to her husband.

The panic this time was transmitted to the husband. The husband is confused what to do. As a start, without delaying time, he immediately asked his parents to do independent swab.

Unexpectedly, the husband contacted one of our editorial crew - coincidentally a friend - and told him about this. He asked for advice on what to do because he was worried about the people his wife had interacted with.

"Try to contact the COVID Hotline belonging to the City of Depok," asked the VOI editorial crew on the other end of the line.

"Can you please help, I'm already confused about this," said the husband.

Finally, our editorial crew took the initiative to contact 08111232222, a telephone number labeled as Depok City's Online Task Force. For information, the number of residents infected with COVID-19 in Depok City as of Friday, September 11 at 13.00 WIB has reached 2,748 people.

When we contact the COVID-19 Hotline in Depok City, we will inform you that a patient has been confirmed with COVID-19. At that time we claimed to be one of his brothers. We ask for suggestions what to do.

"First, the sufferer must carry out independent isolation. Separating all forms of utensils and bathroom," said the man on the other end of the phone.

"If things get worse, you can immediately come to the hospital," the man continued.

We tell you that the patient has been doing self-isolation for the last few days. Even in the near future it will move to a reference hotel from its office in the Central Jakarta area.

We continued asking, "what about tracing?"

A little impression that we got, this man is a little confused with the term tracing or contact tracing. But finally he admitted that he was not the official operator of the Depok City COVID-19 Hotline.

"Because this is outside the office operating hours, the operator is diverted to operator 112." According to the Depok City Government, telephone number 112 is the Public Call Center for all public information and services.

We again ask for an explanation about the contact tracing that must be done. We ask for suggestions on what to do. Including whether there is any service from the Depok City Government for this matter.

But again, since it was past office hours, he suggested that the report be attached the next day.

"Tomorrow is Saturday? Is it open?" asked us.

"Oh, that's Monday only," he replied.

He suggested that we ask 112 to record all reports so that the crisis team could follow up and monitor them.

"Please call sir, I'll answer later," he said.