Mayor Eri Cahyadi Wants Every District In Surabaya To Have A Consultation Room

SURABAYA - Surabaya Mayor Eri Cahyadi asked every sub-district and sub-district office to have a consultation room in an effort to provide easy services to the community.

"The room will be prepared to provide solutions for residents who have problems related to public services," he said, quoted by Antara, Wednesday, December 8.

According to him, when the resident leaves the consultation room, they must have received an answer or a solution. So the officer in the consultation room will be at least the Section Head (Kasi).

For that, Eri Cahyadi emphasized, when later there are residents who come and want to consult, the officers there must be able to provide solutions. If they are unable, the officer can directly coordinate in stages starting with the village head, sub-district head to the relevant agencies.

"So this is what I always say at the city government, when leaving the consultation room, the resident must have an answer. Don't let the resident not get an answer. Then they were told to come back tomorrow again," he said.

To facilitate internal coordination, Mayor Eri also instructed his staff to create an application system. Through this application, any problems of residents who enter can be discussed together by the relevant agencies.

"Later, you will enter the application system. When it is entered, all (agencies) will be able to answer," he said.

Not only providing convenience in public services, but Mayor Eri Cahyadi also wants the consultation room to be designed as comfortably as possible for residents.

In fact, he also wants the design concept to be like the Swargaloka room (Publication of Citizens' Voices for Managing Adminduk Needs) belonging to the Surabaya Population and Civil Registration Service (Dispendukcapil).

"Make it look like a cafe room like Dispendukcapil. Because the counter is open, so it's different. Also, try to make it look different. So the chairs are made to relax in shape, so people who come are comfortable, not afraid," he said.

The former Head of the Surabaya City Development Planning Agency (Bappeko) is committed to changing the city Heroes get even better. This includes public services. So that people can really enjoy the Surabaya City Regional Budget (APBD).

"I want to change Surabaya to be better so that the citizens of Surabaya can enjoy the APBD of the City of Surabaya. Now, to reach a certain point, it requires a breakthrough and there must be improvements," he said.

One of the sub-district offices in Surabaya that has implemented a consultation room is Bubutan District. Every citizen who has problems related to public services can take advantage of the consultation room.

"So in Bubutan sub-district it has taken place. The point is that all public services are completed at the front office or public service consultation desk," said the Head of Bubutan, Surabaya City, Kartika Indrayana.

According to Kartika , Mayor Eri Cahyadi indeed instructed that every sub-district or kelurahan have services in the form of a consultation room. Through this space, it is hoped that every citizen's problem related to public services can be found a direct solution.

"So if there is a public service problem, it can be resolved there. This means that there is an answer or solution there. I can't, later I will connect to the relevant agency," she said.