Customers Lose IDR 300 Million, BSI Says There Are Indications Of Phishing

Photo Illustration: Antara

JAKARTA - PT Bank Syariah Indonesia Tbk or BSI has spoken about the complaints of its customers who lost more than Rp. 300 million. This customer is suspected of being exposed to fraud or phishing.

"Regarding these complaints, PT Bank Syariah Indonesia Tbk (BSI) said that customers were exposed to indications of phishing in April 2023 and were not related to system problems that occurred at BSI on May 8," said RCEO BSI Semarang Region Ficko Hardowiseto to reporters, Sunday, May 14.

Ficko said that the incident experienced by Rochman Purwanto was a lesson so that customers could be more careful about all kinds of fraudulent modes, including through the digital realm.

"For this reason, Bank Syariah Indonesia appeals to all customers to continue to be vigilant and careful of all forms of fraud and digital crimes on behalf of Bank Syariah Indonesia," he explained.

Reflecting on this case, Ficko also reminded all BSI customers to maintain the confidentiality of a number of secret accesses. One of them is the personal identification number (PIN).

"Never give access to the confidentiality of PIN, OTP or password to anyone including BSI employees, and if there are things that need more information, customers can contact BSI Call 14040," he said.

Furthermore, Ficko also emphasized that BSI is committed to continuing to improve services to customers.

"BSI is very grateful for the trust that has been given by customers," he said.

For your information, a netizen with the name Rochman Purwanto complained that he had lost Rp378 million in funds on Twitter social media. The upload was accompanied by evidence of a fund loss transaction in the period 1 to 10 April 2023.

Even so, Rochman just revealed the loss of funds along with netizen complaints about system constraints at BSI.

"Our money at BSI is missing 378,251,749 has made a report of loss and compound to the Solo branch @bankbsi_id but the answer is like this, is there anything that needs to be done so that our money returns," he wrote, quoted on Sunday, May 14.