JAKARTA - Citilink airlines have adjusted several flight schedules and imposed an exemption from rescheduling and ticket refunds for passengers affected by heavy traffic conditions to Soekarno-Hatta International Airport (Cengkareng), Tuesday, November 10.
"Citilink is committed to prioritizing passenger comfort and safety by providing various solutions for passengers affected by congestion to the airport," said Citilink President Director Juliandra in a statement received by VOI.
The application of exemption from rescheduling and ticket refunds of course still refers to the applicable provisions.
Passengers affected by this flight schedule adjustment can contact the Citilink call center at 0804 1 080808 or live chat at www.citilink.co.id.
Garuda Indonesia airlines exempt the cost of adjusting flight schedules and ticket refunds to passengers who could not arrive at Soekarno Hatta Airport on time due to traffic jams this morning.
The President Director of Garuda Indonesia, Irfaniaputra, said that the fee waiver policy was because Garuda understood that there were concerns that passengers would be left behind on aircraft schedules coinciding with the large number of people picking up the leader of the Islamic Defenders Front (FPI) Muhammad Rizieq Shihab.
"For this reason, Garuda Indonesia is committed to always being present with all passengers by presenting a number of solutions for passengers affected by congestion access to the airport," said Irfan in a written statement received by VOI, Tuesday, November 10.
Irfan said, for passengers who still have to continue their journey, Garuda is also preparing an option to transfer the departure schedule to the next flight.
"The implementation of the policy of flexibility in schedule adjustments and ticket refunds, of course, refers to the applicable regulations," he explained.
As is known, traffic jams on the Cengkareng Toll Road leading to Soekarno-Hatta Airport. The density ahead of the Cengkareng Toll Gate occurs due to an increase in the volume of vehicles.
Reporting from Twitter, @TMCPoldaMetro, the traffic jam started at 03.35 WIB. TMC also appealed to airplane passengers to leave early.
This congestion was caused by the large number of people who picked up the Grand Imam of the Islamic Defenders Front, Rizieq Shihab.
Broadcast by Front TV on YouTube, Rizieq Shihab sympathizers have gathered from Soetta Airport to the residence of the FPI High Priest in the Petamburan area, Jakarta.
They also held zikir, salawatan, and prayed for Habib Rizieq's safety while on the way.
Habib Rizieq uses a Saudia Airlines plane with flight number SV 816 and is expected to arrive at Terminal III of Soetta Airport, Tuesday 10 November 2020 at 09.00 WIB.
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