PLN Reduces Electricity Disturbances By More Than 25 Percent In 2022

JAKARTA - PT PLN (Persero) claims to have succeeded in reducing the intensity of customer electrical disturbances by more than 25 percent throughout 2022.

In fact, PLN has also succeeded in reducing the System Average Interruption Duration Index (Saidi) or the average duration of the disturbance.

PLN President Director, Darmawan Prasodjo, said that this achievement was obtained from the company's success in reducing the duration of per customer disturbance by 27 percent and the frequency of disruption per customer by 25 percent.

Furthermore, Darmawan said, this achievement is the fruit of the transformation on the customer service side.

"In a post-pandemic situation, we managed to reorganize the way the business development used to stagnate to become dynamic and forward looking. We have also streamlined the business process so that customer services are faster and more satisfying," he said in an official statement, Sunday, June 11.

Darmawan detailed, in 2022 PLN managed to reduce Saidi for 122.8 minutes per customer.

From the target duration of outages for 586 minutes per customer, PLN has successfully lowered it to 463.2 minutes per customer per year.

At the same time, PLN also succeeded in suppressing the System Average Interruption Frequency Index (Saifi) or the average frequency of disturbances was 1.38 times per customer.

From the target frequency of disruptions of 7.0 times per customer, the company successfully lowered it to 5.62 times per customer per year.

According to Darmawan, PLN's achievements cannot be separated from digital transformation in terms of customer service through PLN Mobile Super Apps.

"In the past, the business process in PLN customer services was very complex, complicated, and fragmented because everything was done manually. All of this was resolved with the presence of PLN Mobile. Even now customers can communicate directly with us through special features in this application," he explained.