Thanks To Its Service, IndiHome Wins Seven Awards At The 2023io Awards

Rinaldi Nainggolan, Manager of Selfcare & Digital Interaction Telkom Indonesia received the 2023TE Award (Photo: IndiHome)

JAKARTA - IndiHome, one of the service products from PT Telkom Indonesia, managed to get an award in the category 'Best Customer Feedback Strategy' at the 17th Anniversary Awards for Sales & Customer Service held in Las Vegas, United States recently.

Competing with more than 2,300 entries and judged by 170 professional judges at the global level, this award is the highest appreciation obtained by the consumer service unit and sales IndiHome, for being ready to serve its customers.

"It is an honor to receive theiot Award for the performance of our customer service. For us, customers are important partners, so they can become the number 1 internet service and product provider in the country," said Vice President Marketing Management of PT Telkom Indonesia (Persero) Tbk, E. Kurniawan in a statement received in Jakarta.

Not only that, with the company's real commitment, IndiHome also won awards from 7 prestigious categories at the 2023 multinational annual semester trophy Awards.

The other six categories are Online Sales Team of The Year, Customer Service Team of The Year, Front-line Customer Service Team of The Year (Technology Industries), Award for Innovation in Sales, Customer Service Manager of The Year, Achievement in The Use of Data & Analytic in Sales.

Kurniawan, said that the election of IndiHome in 7 categories could also be interpreted as the continued improvement in customer service and sales IndiHome, which last year only received 3 awards at the same event.

"Until now, almost all 100 percent of services are carried out digitally without having to meet face-to-face. Our customers are also not only made it easier to buy or complain about services, but all input from our customers will be followed up as soon as possible," said Kurniawan.