Samsung Believes Maintenance Mode Is For The Sake Of User Data, What Is That?

Samsung has introduced Maintenance Mode. (photo: dock. samsung)

JAKARTA - When your phone is being repaired by other people, there may be concerns that the person can view your personal data or photos and videos. Don't worry, now Samsung has introduced Maintenance Mode.

Maintenance Mode can be used by users to secure their personal information, including photos, messages, and contacts when sending their devices for repair.

This feature is known to have been tested by Samsung earlier this year for several Galaxy phones in Korea. At that time, it was not clear whether Maintenance Mode would launch elsewhere. Now Samsung says the feature is ready to roll out in stages.

This is because the company first launched Maintenance Mode to Galaxy-series mobile users who have updated their operating system to One UI 5. A wider availability will follow in 2023.

Once Maintenance Mode arrives on the phone, users will find the option to activate it in battery and device maintenance section in the Settings menu.

Maintenance Mode will create separate accounts on the user's phone for technicians to use when repairing the device. In addition to protecting user's personal information, Maintenance Mode also prevents technicians from seeing what apps the install user has.

However, they can use the Galaxy Store to download whatever diagnostic software they need, but once completed, the phone will automatically delete all new data and apps.

Then, when the phone returns to the user's hand, they can disable Maintenance Mode by quantizing their identity.

Launching ZDNet, Thursday, October 27, data theft during repairs is common. Apple last year settled a lawsuit against two technicians at Apple's official repair partner who allegedly leaked the sensitive photos and videos they obtained while repairing the customer's iPhone.