JAKARTA – PT Telkom Indonesia denied the issue of customer data leaks on the IndiHome service. The state-owned telecommunications company has directly investigated internally regarding the alleged leak of customer data and browsing history.
"Based on the investigation from yesterday afternoon to this morning, we also checked with related parties internally, that there is no valid IndiHome ID record," said Telkom SVP Corporate Communication and Investor Relations Ahmad Reza at a press conference in Jakarta, Monday, August 22. .
On Sunday, August 21, information circulated on social media that 26,730,797 browsing history data for IndiHome customers were leaked. This data includes the National Identity Card (KTP), email, mobile number, keywords, domain, platform, and URL.
The data sold on breached.to is claimed to be from the period August 2018 to November 2019.
So far, Telkom does not use e-mail in the @telkom.net format, either for the benefit of the company or as a feature or service to customers. "Its function is not as e-mail. The .net format is the realm/domain format or IndiHome user ID," he said.
In addition, there is no system at Telkom that stores browsing history and personal data side by side (breached). "No system has been broken, and it can be assumed that the data published in the forum is the result of fabrication," said Reza, as quoted by Antara.
He also said that his party had coordinated with related parties including the Indonesian Ministry of Communication and Information (Kemenkominfo) to explain the current condition of the problem.
Telkom's EGM Information Technology, Sihmirmo Adi, also added that Telkom immediately took careful action when investigating the alleged data leak.
"We do it (search and investigation) just in time. Of course we have to be careful and don't want to be careless, because this involves public trust. Every step of the investigation has its protocol. The processes have been standardized and we follow it," he explained. Sihmirmo.
VP Network/IT Stra, Tech and Architecture Telkom, Rizal Akbar also ensures that IndiHome customer data is protected with layered encryption and firewalls.
"We store data and browsing history is stored in a controlled, confidential and protected manner. The data is already encrypted. So, when the data is revealed, it will not be read easily because it is encrypted," said Rizal.
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