JAKARTA - As the number one health and beauty retailer in Asia who continues to innovate and prioritize the needs of customers throughout the archipelago, Watsons Indonesia focuses on the Customer Relationship Management (CRM) strategy to maintain customer loyalty.
Through various innovative membership programs, Watsons managed to turn potential customers into loyal customers, as evidenced by the current extraordinary achievements, namely the 2 million Watsons Club Member. To celebrate this success while appreciating loyal customers, Watsons held an exclusive viewing event for Watsons Club Members, equipped with free snacks, special goodie bags, and shopping vouchers to enjoy various favorite products.
Managing Director of Watsons Indonesia, Lilis Mulyawati, expressed her gratitude to all Watsons Club Members for the trust given.
"We really appreciate the support and loyalty of the Watsons Club Member who has become part of the Watsons extended family. Through this program, we want to continue to show that #SoMemberpasti Untung and we hope that the number of Watsons Club Members will continue to grow in 2025," said Lilis, in her statement, Friday, December 27.
The success of reaching 2 million Watsons Club Members cannot be separated from the advantages of the membership program offered by Watsons Indonesia. By carrying the tagline to become a Member of Pasti Untung, Watsons provides various exclusive benefits for members. Starting from points that can be exchanged to reduce payments, special price promotions both at offline and online outlets, to profits at various merchant partners by only showing Watsons Club Member electronic cards.
Not only that, members can also enjoy the Watson's One Pass program, which allows them to take advantage of membership benefits in nine countries in Asia, including Hong Kong, Macau, China, Taiwan, Singapore, Malaysia, Thailand, the Philippines, and Turkey.
In addition to celebrating this achievement, watching together is also a moment to hand over the main prize of the Watsons Shop & Win 18th Anniversary program in the form of a Honda Brio car unit to the winner of the Watsons Club Member.
Watsons continues to develop a loyalty program with various advantages, including shopping points, special promotions, and exclusive benefits for Elite and Base Members. In December 2024, Watsons provided additional benefits in the form of TUKAR 1 FREE POINT 2nd PRODUCT, where customers can exchange 1 point for the same product for certain purchases.
In addition, loyal customers will also enjoy discounts specifically for members, additional discounts, and greater rewards for points when shopping using the Watsons Club Member. To gain various benefits as members, customers simply need to take easy steps by registering and activating Watsons Club Members for free at the nearest Watsons outlet or customers can register at www.watsons.co.id or download mobile appWatsonsID.
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