BRI Claims 98 Percent Of Customer Digital Transactions Use This Application

Photo: Doc. BRI

JAKARTA PT Bank Rakyat Indonesia Tbk. (BRI) said that customer digital transactions have been dominated by the use of the BRIMo application reaching a portion of 98.4 percent until the close of 2022.

BRI's Director of Digital and Information Technology Arga Nugraha said this was in line with the needs and changing patterns of digital transactions that have soared since the COVID-19 pandemic.

Our customers have switched from branch office-based transactions to digital transaction channels. The number continues to increase in line with the journey of digital transformation of customers. Customer comfort is an important element for BRI, with the transformation of services in it," he said in an official statement, Sunday, March 19.

According to Agra, this digital transformation will also encourage BRI's profit achievement of IDR 51.4 trillion in 2022, which is the highest profit in the history of national banking.

"The success of digitizing this transaction has an impact on increasing BRI's fee-based income, especially those from virtual applications," he said.

Agra added that the number of digital transactions through BRImo reached 1.82 billion transactions or grew 110 percent year on year (yoy), with a volume of IDR 2,669 trillion.

"With the growth in the number of BRImo users in 2022 by 68.4 percent yoy to 23.8 million users, BRImo has recorded a fee based income of Rp1.59 trillion," he said.

Agra explained that customers are more secure and comfortable in making transactions thanks to technological advances that are also in line with old customers who are still transacting conventionally.

"This is very interesting and we are also satisfied because our loyal customers remain on the track in making transactions. Therefore, we believe this increase in digital transformation remains a strategy to face the future," he concluded.