Flood Constrained Travel, PT KAI Returns 100 Percent Of Cancelt Tickets In Semarang Region

Officers removed items from the Tawang Station platform in Semarang which were flooded on Saturday, December 31, 2022. (Between/Aji Setyawan)

PT Kereta Api Indonesia (Persero) has apologized for the disruption of train travel that has occurred since December 31, 2022, until today, Sunday, January 1, 2023, which was caused by flooding in the Semarang area and its surroundings.

"KAI apologizes profusely for the disruption of train travel caused by this natural disaster," said KAI VP Public Relations Joni Martinus in an official statement, Sunday, January 1.

The cause of the disruption of the train journey was due to the very high rainfall since early Saturday, causing flooding that inundated several points of railway lines and activities at Semarang Tawang Station.

As a result, passenger services at Semarang Tawang Station have so far been diverted to Semarang Poncol Station.

Therefore, KAI has provided Service Recovery for affected customers in accordance with applicable regulations.

KAI also provides compensation in the form of ticket refunds of up to 100 percent outside of the message fee with a maximum cancellation period of seven days from the train departure schedule.

Especially for customers who will take a train from Semarang Tawang Station and Semarang Poncol Station, but their journey is hampered due to flooding, they are also entitled to a 100 percent ticket refund.

"Customers who are on their way can directly communicate with the conductor on duty via the cellphone number listed on each train wall. Customers can ask for the latest information regarding the condition of the train travel that is currently being used," explained Joni.

Until now, KAI is making various efforts to normalize the track so that it can be passed back by train trips.

Regarding the normalization, KAI even dispatched rail and bridge road officers to repair submerged lanes, deploy auxiliary facilities to speed up the handling process, and operate water pumps to reduce the water discharge at the station.

"On behalf of the management of KAI, we apologize profusely to all customers because their travel and services were disrupted due to the floods that occurred," said Joni.

"All officers are trying their best in order to reduce travel delays and normalize train travel again," he said.