Monitor The Preparedness Of Facilities Ahead Of Christmas And New Year's Eve, Pertamina Monitoring Directors PCC 135

Photo: Doc. Pertamina

JAKARTA - In order to optimize community energy needs services at Christmas 2022 and New Year 2023, the Pertamina Patra Niaga Board of Directors went to the field to review customer services, namely Pertamina Call Center (PCC) 135.

To ensure excellent customer service during the Nataru moment, the Director of Marketing Center & Niaga Riva Siahaan was also present to conduct a review at the Infomedia Nusantara Building, Bandung City, West Java, where PCC 135 operators work.

Riva said PCC 135 is at the forefront of Pertamina's communication and information services channels to the public. Operating 24 hours, as many as 103 operators who have been trained are ready to answer all information needs regarding Pertamina's products and services, as well as always helping to resolve public complaints.

In welcoming the moment of the Nataru Task Force in 2022 this December, Pertamina Call 135 continues to develop services. We have prepared 24-hour and 7-day services in 1 week. We use all channels, not only voice calls, but also social media channels so that we can capture and also listen to the needs and suggestions of our customers," Riva said in a statement to the media, Tuesday, December 20.

The presence of PCC 135, Riva added, is a tangible manifestation of Pertamina's commitment to provide the best service to the community. PCC 135 not only provides services commonly provided by contact centers, but more than that, PCC 135 has made many breakthroughs and has never stopped innovating.

PCC 135 continues to innovate. Apart from telephone services, we now provide a chatbot feature called Nadia. This feature can be accessed through the MyPertamina application and Whatsapp Pertamina Call Center 135 at 0811-135-0-135. This makes it easier for consumers if they want to get information," he added.

In addition to being present to ensure that every interaction and type of complaint that comes in is handled properly, Riva also encourages PCC 135 operators who are dedicated, provide the best service for the community during the Nataru moment.

"We hope that PCC 135 operators will remain enthusiastic about providing their best service to the community, and of course serve wholeheartedly, especially during this Nataru holiday," said Riva.

One of PCC 135 operators, Ervina said, entering Nataru's moment when community mobilization began to increase, she and other PCC operators continued to be alert and optimally answered all incoming public information needs.

"In PCC 135, we receive about complaints, information and requests. For example, asking for gas station locations, the latest fuel prices. In addition, we provide information about petrochemicals, lubricants, Pertamina Delivery Service (PDS). For example, customers ask about LPG & BBM products and we can deliver them, "said Ervina.

In addition to reviewing customer services, Riva also ensured that the supply and services of fuel and LPG in the Greater Bandung area were safe. Since this morning, Riva has also carried out field monitoring to gas stations 31,411.01 at KM 88 of the Jakarta-Cikampek Toll Road, monitoring energy supply at the Ujung Berung Fuel Terminal which supplies fuel in the West Java region, and monitoring at gas stations 34,405.27 at KM 125 Cipularang Tolls.

This banner is an alternative source for the community during holidays. We know that travel policy has been opened, so people who want to do vacation activities visit here. Bandung is one of the main goals that we must maintain for the community, for migrants and those who live in West Java," concluded Riva.