Management Confirms BCA Mobile Banking Error, Customers Are Directed To Use ATMs Temporarily

Illustration (Photo: Doc. Antara)

JAKARTA – PT Bank Central Asia Tbk. (BCA) confirmed the current disruption in accessibility to digital mobile banking (Mbanking) channels.

Through Executive Vice President Secretariat and Corporate Communication of BCA Hera F. Haryn, the largest private bank confirmed the incident.

"In connection with the problems with BCA mobile this afternoon, we apologize for the problems and inconveniences that occurred," he said in a written statement on Monday, August 1.

According to Hera, his party continues to seek to fix the obstacles in order to support the interests of customers' banking transactions.

"We can say that BCA is trying its best and as quickly as possible to carry out the recovery and repair process," he said.

Hera also directed customers to continue conducting financial transactions through other official channels provided by the company.

"For information, customers can still make financial transactions through other payment channels such as internet banking (KlikBCA), myBCA application, EDC BCA and ATM BCA," he said.

In order to anticipate things that are not desirable in the recovery process, Hera invites users to pay attention to confidential data and maintain vigilance when transacting.

“On this occasion, we also urge BCA customers to always be careful of various types of fraud in the name of BCA. Always keep your banking data confidential," said Hera.

For information, news about disruptions to BCA's Mbanking service has been widely circulated in the national Twitter universe. In fact, it became the top trending topic until this afternoon.