JAKARTA - PT Bank Rakyat Indonesia (Persero) Tbk (BBRI) recorded customer digital transactions through the BRImo application amounting to Rp.471 trillion in the first quarter of 2022. This achievement grew by 175.2 percent on an annual basis (year on year / yoy).
BRI's Director of Consumer Business Handayani said the number was recorded by 16.1 million customers who have downloaded BRImo through various digital platforms. "The rapid growth of transactions in this area cannot be separated from BRI's efforts to continue to enrich features and innovations," he said in an official statement on Sunday, May 15.
According to Handayani, this positive performance is in line with the 100 features that have been released and are connected to various aggregators/billers to meet customer needs. It was stated that the state-owned bank would again issue a new service by cooperating with a national financial technology (fintech) company.
“Cooperation with fintech will make the ecosystem more comprehensive in driving transactions. In the future, several business focuses are aimed at making digital services easier to use and meeting all customer needs," he said.
Handayani said the features that have been a mainstay for customers are digital saving, BRImo registration, fast menu, cardless cash withdrawals and personal financial management.
Furthermore, Handayani said that BRImo will be further developed to become a financial supermarket.
"The development of BRImo aims to make this digital banking service a financial supermarket that provides ticket purchase facilities, game vouchers and other services.
Then, we will continue to increase engagement through improving customer experience by conducting integrated payments and partnerships," he explained.
For information, the bank with the stock code BBRI is known to have prepared a capital expenditure (capex) budget for the information technology (IT) sector of IDR 4.5 trillion for the whole of 2022. The capex value has increased by 28.57 percent compared to the 2021 period. which amounted to Rp. 3.5 trillion.
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