Ecommerce Actors And Law Enforcers Collaborate To Fight Fraud Cases

Illustration. (Photo: Pixabay)

JAKARTA - The development of the digital world, unfortunately, also provides opportunities for fraudulent actions, especially when transacting online. Data from the Ministry of Communication and Information, cases of fraud from e-commerce and online sales on social media until September 2021 were reported as many as 115,756 cases.

According to the Managing Partner of Jetre & Partners Lawfirm in his statement, quoted on Friday, March 25, many of these fraudulent actions were caused by various modes of fraudsters, ranging from claiming to be a marketplace company, courier or other party or by giving the lure of discounts or gifts/rewards.

In addition, many consumers do not fully understand the importance of maintaining the confidentiality of data and information related to their accounts. For example, many consumers easily provide a one time password (OTP) code to a third party so that their account can be taken over.

From that gap, fraud perpetrators can take advantage of e-commerce platforms to launch their fraudulent actions. Not long ago, Jetre & Partners Lawfirm provided legal assistance with the marketplace, Tokopedia, to one of the consumers who experienced a fraudulent mode of purchasing electronic goods.

In this case, the perpetrator pretends to be a party to the delivery service/courier and asks the victim to access a link where the victim must enter information about the transaction along with the OTP code. After the victim provides the OTP code, the perpetrator then launches his action by taking over the victim's account.

"The legal process for this case, especially from the time the report was made until the perpetrator was caught, was carried out and handled quite quickly by the Sub-Directorate IV of Cyber Tipid Ditreskrimsus Polda Metro Jaya, where currently the perpetrator has been sentenced to 2 years in prison by the Central Jakarta District Court. Finally the perpetrator ( defendant) accepted the sentence," said Jetre & Partners.

According to Jetre & Partners, in addition to consumers' full awareness of the importance of maintaining the confidentiality of information, e-commerce players must also have good faith, not stay silent and actively help when consumers experience fraud problems related to their transactions.

"We see that what Tokopedia is doing, which is to quickly provide assistance in the form of legal assistance to buyers to immediately report to the police, is clearly a form of good faith and a caring attitude towards the problems experienced by its users or consumers. moderation of fraudulent accounts," said Managing Partners Jetre & Partners.

"If accompanied, then it is a form of protection and good care from the e-commerce side to consumers. So as a user you don't feel neglected by e-commerce," he said.

Jetre & Partners also emphasized that if there are parties out there, be it rogue sellers in e-commerce or other third parties who dare to deceive consumers, then there will be severe penalties that await.

Every fraud, of course, will be processed legally and pursued until the perpetrators are found. The goal is that consumers are no longer victims of fraud by irresponsible parties.