PEKANBARU - Pekanbaru Sultan Syarif Kasim II Airport received a certificate from "Airport Council International" (ACI), the organization that accommodates airports around the world.
Apart from Pekanbaru Sultan Syarif Kasim II Airport, eight other airports in Indonesia have achieved the same achievement.
"A total of eight Angkasa Pura (AP) II airports have received ACI certificates", said Director General of ACI World, Luis Felipe de Oliveira in his official letter to AP II President Director, Muhammad Awaluddin, received in Pekanbaru, Riau on Saturday, February 12.
In the letter, it was announced that eight airports within the scope of AP II have received ACI certificates. With this achievement, airport managers must strive to provide the best service in the midst of the COVID-19 pandemic by carrying out the "ACI World's Voice of the Customer" initiative.
A number of AP II airports that received appreciation from ACI were Husein Sastranegara (Bandung), Soekarno-Hatta (Tangerang), Sultan Thaha (Jambi), Kualanamu (Deli Serdang), Depati Amir (Pangkalpinang), Sultan Syarif Kasim II (Pekanbaru), Sultan Mahmud Badaruddin II (Palembang) and Supadio (Pontianak).
The "ACI World's Voice of the Customer" initiative is part of the "Airport Service Quality" program to ensure customer (traveler) satisfaction.
Through this initiative, airports within the scope of AP II listen to customer voices regarding services at departure, arrival, and commercial aspects with survey methods according to ACI standards which will be conducted in 2021.
ACI stated that AP II airports carrying out this initiative have been able to continuously prioritize customers (travelers) and ensure their voices are heard in the midst of this pandemic.
President Director of AP II, Muhammad Awaluddin, Saturday, February 12 said the voice of the customer, in this case, the traveler, at AP II airports must always be heard as the basis for service improvement and giving birth to various innovations in every condition, including in the midst of the COVID-19 pandemic. 19.
"It is very important to understand customers, especially in the midst of this challenging COVID-19 pandemic. AP II is committed to hearing the voices and input of travelers so that the 'customer experience' is maintained in all situations", he said.
He thanked ACI for appreciating "ACI World's Voice of the Customer" in line with a survey conducted by AP II in 2021 to hear the voice of travelers for services at departure, arrival, and commercial points.
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