Throughout 2022, The Ombudsman Received 8,292 Government Bad Service Complaints

Chairman of the Ombudsman of the Republic of Indonesia Mokhammad Najih in Jakarta Friday (10/3/2023). (ANTARA)

JAKARTA - The Ombudsman of the Republic of Indonesia during 2022 has received as many as 8,292 public reports related to the poor performance of ministries, institutions or local governments. "This shows public awareness of obtaining better public service rights," said Chairman of the Ombudsman of the Republic of Indonesia Mokhammad Najih, quoted by ANTARA, Friday, March 10. In handling the report, the Ombudsman received 91 cases or 1.09 percent of complaints, or below the maximum target of 2.60 percent. "This condition shows the level of public satisfaction is very good. In implementation of management support, budget management is more accountable and optimal, with an absorption of 95.95 percent," he said. The Ombudsman completed the 2022 Annual Report with the theme of Supervising Public Services for Recovery Stronger. The theme, he said, was based on the 2022 Reflection aimed at the realization of stronger recovery through public supervision. "Indonesia is starting to grow towards stronger post-pandemic recovery. We are required to innovate to be better than the period before the pandemic," he said. At the activity, Mokhammad Najih also did not forget to remind about strengthening supervision which is part of the systemic to increase public trust in the government. "The year 2022 is a year when the transformation of public services must adapt to the global pandemic," he said.

On that occasion, the President of the Republic of Indonesia Joko Widodo reminded the bureaucracy to provide fast and oriented public services on the results and interests of the community.

The momentum of commemorating the anniversary of the Ombudsman of the Republic of Indonesia, said the President, must be used as momentum for ORI and for the bureaucracy to realize public services that are fast, oriented towards the results and interests of the community.