BEKASI - PT Jasa Marga (Persero) Tbk through PT Jasamarga Transjawa Tol followed up on complaints from road users regarding the existence of holes at a number of points on the Jakarta-Cikampek Toll Road, by temporarily patching the hole and then permanent repairs. "We apologize for the inconvenience of road users to the toll road pavement conditions, especially on the Jakarta-Cikampek Section," said Jasa Marga's Corporate Communication and Community Development Group Head Lisye Octaviana, quoted by ANTARA, Sunday, 26 February. His party stated that they would continue to carry out efforts to deal with holes by alerting a 24-hour team and checking locations regularly, especially at points reported by road users through Jasa Marga's Call Center at 14080. Jasa Marga has taken initial action in the form of patching or temporary patching at the location of the hole. Furthermore, it will be followed up with maintenance in the form of a hardware reconstruction program to maintain safety and level. road users' safety. "Throughout 2023, we have planned a maintenance program on the Jakarta-Cikampek Toll Road both towards Cikampek and towards Jakarta," he said. Jasa Marga Transjawa Tol has also prepared a patching team tasked with conducting inspections and temporary patching at locations that do require repairs. "improvement is temporary while still paying attention to weather conditions in the field," he said. Lisye continued efforts to prevent similar incidents, not only carried out on the Jakarta-Cikampek Toll Road, but also on other toll roads by alerting 24-hour officers for repairs by paying attention to weather conditions and vehicle traffic. "If you experience problems on the Jasa Marga Group toll road, immediately contact the 24-hour One Call Center service at 14080, Twitter @PTJASAMARGA, or through the Travoy application for iOS and Android users. Jasa Marga also applies a claim handling procedure from road users for special events, wrong "One of the losses due to road damage or due to potholes," he said. Lisye explained that the steps to handle vehicle claims due to damaged roads or potholes on the Jasa Marga Group Toll Road could be taken by first reporting the events experienced at the location of the crime scene (TKP) to the Jasa Marga Call Center at 14080. Call Center officers will then send Mobile Customer Service officers to the scene to help road users get continue the journey. If road users experience losses and will file a claim, the officer will explain the completion mechanism, including making a damage report or loss to road users. The process of submitting the claim is submitted to Jasa Marga no later than 3x24 hours after the incident by completing the evidence as administrative completeness.
Jasa Marga will process the claims of road users and if they meet the required criteria, a compensation process will be carried out in accordance with applicable regulations. "Jasa Marga urges road users to always be careful on the road, obey applicable signs, ensure that the vehicle is in prime condition, and ensure the adequacy of electronic money and fuel balances before starting the trip," said Lisye
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