A Year, The Ombudsman Saves Public Losses Due To Maladministration Of IDR 89.8 Billion

Member of the Indonesian Ombudsman Yeka Hendra Fatika (Indonesian Ombudsman)

JAKARTA - The Indonesian Ombudsman's Head Office managed to save public losses due to maladministration in the economic sector amounting to Rp. 89.8 billion. "The largest rescue at the trade substance of Rp. 41.7 billion," said RI Ombudsman member Yeka Hendra Fatika in a written statement received by VOI, Thursday, January 26. He revealed that saving public losses in 2022 increased by 234.45 percent of the total 2021 save of the total amount of Rp. 26.85 billion. According to him, the role of the Ombudsman in public service supervision is seen from indicators of the value of saving public losses, more and more significant with increasing realization achievements every year.Yeka explained that community losses constitute material or immaterial losses suffered by the public caused by maladministration in public service administration by public service providers.This loss rescue is specifically on public losses due to maladministration in the economic sector handled by the Ombudsman, including trade, industry and logistics sectors, procurement of goods and services, agriculture and food, financial services sectors (assurants, guarantees and guarantees), taxation, as well as customs and efficacy. The government needs to encourage improvement efforts in the implementation of public services and complaint management by referring to laws and regulations, he asserted. Regarding the number of public reports on the economic sector I handled by the Main Assistant III Ombudsman RI, throughout 2022 there were 132 reports, with details of 80 reports of people entering in 2022 and 52 reports of people still in progress from 2019-2021.Yeka said, Financial Services Authority (OJK) with an average complaint related to insurance and the Commodity Futures Trading Supervisory Agency (Bappebti) became the most reported reported agency by the public, namely a number of 89 reports. He explained that insurance, banking and trade in the commodity future were the most dominant public reports at the I Economic Sector in the Indonesian Ombudsman.

Efforts to resolve insurance substance problems require special attention and participation from the Government and the Authority, as a form of consumer protection efforts to prevent the increasing number of insurance problems that have an impact on community losses. Yeska said, the target is that in 2023, his party will explore issues of public complaints, including data collection on farmers receiving subsidized fertilizers, the problem of poultry farmers experiencing losses and other public service issues. Ombudsman is also building a mechanism for accelerating the completion of reports by building ecosystems and cooperation with reported agencies.