I'm Well! KPK Reopens Face-to-Face Public Services With Strict Proces

Officers spray disinfectant in the area of the KPK's Red and White Building, Jakarta (ANTARA)

JAKARTA - The Corruption Eradication Commission (KPK) has reopened public services directly or face-to-face with the consideration that the COVID-19 pandemic in Indonesia continues to improve.

"Previously all KPK public services were adjusted to use electronic and digital services," said Plt. KPK Spokesperson Ali Fikri in Jakarta, Antara, Thursday, June 2.

Ali said the KPK's public service unit includes public information services, public complaints services, State Administration Assets and Wealth Report services (LHKPN), gratuities reporting services, library services, and services from the Anti-Corruption Extension Certification Agency (LSP).

"This face-to-face public service will still be carried out by referring to the COVID-19 pandemic health protocol," he added.

The implementation of the protocol for providing public services at the KPK requires every guest to wear a mask when entering the service lobby and is advised to increase the frequency of washing hands with soap or hand sanitizer.

Furthermore, the officer will check body temperature and check goods before guests enter the lobby. The guest, then, goes to the queue machine to collect the queue number, goes to the receptionist to inform the purpose of the application, and exchanges the identity card with the guest ID card.

Then, guests enter the service room to wait for the queue, go to the designated service unit room via a queue machine call, and conduct consultations or submit applications with a maximum limit of one hour in the service room.

When finished, the guest goes back to the reception to exchange the visitor's identity card with a personal identity card. Finally, the requesting guest can leave the service lobby.

Ali explained that the KPK face-to-face service is open Monday to Thursday at 09.00-16.00 WIB and Friday at 09.00-16.30 WIB at the KPK Red and White Building, Jakarta. To make it easier for the public to access these public services, the KPK has also provided a call center 198 that can be accessed on working days and hours.

KPK's electronic public services can also be accessed via the https://gol.kpk.go.id page (gratuity service), https://perlibrary.kpk.go.id (library service), https://kws.kpk. go.id (public complaint service), and https://elhkpn.kpk.go.id (LHKPN service).