Troubled When Homecoming In Yogyakarta, City Government Presents Complaints Post, Open To Tourists

Illustration of a tourist attraction in the Special Region of Yogyakarta. (Between)

YOGYAKARTA - The Complaints and Information Handling Team was formed by the Yogyakarta City Government (Pemkot) to face the 2022 Eid homecoming. The team consists of personnel from 14 regional apparatus organizations and is supported by all sub-districts, 14 local sub-districts.

Yogyakarta Mayor Haryadi Suyuti said the team was formed to provide the best service to homecomers and tourists. Including providing a sense of security and comfort while in the city of Yogyakarta.

"The formation of this team is our effort to provide the best service to tourists who come. This team is a form of our responsibility so that tourists are safe and comfortable while in Yogyakarta," said Haryadi on the sidelines of a standby ceremony with the TNI/Polri at the Mandala Krida Stadium in Yogyakarta, Friday 22 April.

The team will also provide various information services to tourists, including parking locations, availability of parking spaces, to traffic density conditions.

Homecomers or tourists who feel disadvantaged because they receive unpleasant services can also submit complaints through the team.

All complaints that are submitted and submitted in full will be immediately followed up by the quick reaction team so that the problems encountered can be resolved immediately.

Deputy Mayor of Yogyakarta Heroe Poerwadi added that so far many tourists who feel at a loss, prefer to post their unpleasant experiences through social media.

"We always follow up on complaints on social media. However, there are often obstacles, namely that the complainant cannot provide a complete and detailed story related to the unpleasant experience they experienced," he said, adding that there were still remaining complaints that were difficult to process because The chronology of events is not clear.

As a result, he said, the problems faced could not be resolved properly. "It is difficult for us to find the person in question because the story is incomplete or the incident has been around for a long time but has just been posted," he said.

To avoid these difficulties, continued Heroe, a Complaints and Information Handling Team was formed which will be opened during the Lebaran holiday starting from May 3-7 in three locations: Tugu, Malioboro, and Kilometer Zero Point.

"When you experience an unpleasant incident, you immediately report it. The sooner you report it, the better," he said.

Individuals who are found to have violated tourists will certainly be given strict sanctions at that time.

"Persons or perpetrators will be immediately banned from operating. If it is a rickshaw, it will be immediately prohibited from operating. Likewise with street vendors, they will be immediately closed or asked to leave the Malioboro Terrace," he said.

Heroe said that the Complaints and Information Handling Team was one of Yogyakarta's efforts to provide the best service to tourists.

"The Eid holiday is a momentum to attract tourists to come to Yogyakarta. Areas that are able to provide the best service will certainly get long-term benefits," he concluded.