JAKARTA - The Ministry of Communication and Digital Affairs admits that the mechanism for the internet data quota to be burned in Indonesia is also implemented in many countries, including in the United States, Japan, Germany, and Singapore.
For this reason, Komdigi encourages protection efforts for consumers while maintaining the sustainability of cellular operator services (opsel). One of them is to ensure that cellular service product information is conveyed transparently, not confusing, and not misleading.
Director of Digital Infrastructure Strategy and Policy of the Ministry of Education, Denny Setiawan, asked operators to clearly explain the volume limit or data quota, including if there is a distribution of quotas based on certain areas, times, or access applications.
In addition, information regarding the time limit for data packages and treatment of the remaining quotas, whether they can be rolled over or not, must also be clearly conveyed to customers.
"The quota system provides greater benefits to customers, regarding the issue of the charred quota, Komdigi will encourage operators to be more transparent as a win-win solution," said Denny Setiawan at the Selular Business Forum (SBF) event which took place on Wednesday, July 16 in Jakarta.
Not to forget, Komdigi also emphasized the importance of active education to customers, especially regarding service features such as quota transfer, roll over quota, and pulse control.
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Meanwhile, the Executive Director of the All-Indonesian Telecommunications Organizers Association (ATSI), Marwan O. Ba'asir, emphasized that the mechanism was in accordance with existing regulations. So that there are no violations here.
"Mechanisms related to internet quotas for cellular operators have been regulated in the Minister of Communication and Informatics Regulation No. 5 of 2021. Article 74 paragraph 2 of the Minister of Communication and Information Regulation No. 5 of 2021 explicitly states that "prepaid deposits have a time limit for use," he said.
The same thing was also expressed and Ahmad Alamsyah Saragih, Public Policy Expert and Former Member of the Indonesian Ombudsman who said there were no losses caused by the extinction of the internet quota.
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