After 46 Days Stopped Due To Cyber Attacks, M&S Receives Online Orders Again

Marks & Spencer (M&S), a retailer from England, has again received an online order (photo: x @dustimenko)

JAKARTA - Marks & Spencer (M&S), a retailer from England, again received online orders for clothing lines on Tuesday, June 10, after being halted for 46 days due to cyberattacks. M&S shares rose 3.5% after they restarted home delivery services in England, Scotland, and Wales for most of their clothing products.

"Currently not all products are available. We focus on best-selling products and new collections. We will continue to add products every day so customers can see improvements gradually," a spokesman for M&S was quoted as saying by VOI from Reuters.

Deliveries to Northern Ireland and click and take-out services (click and collect), delivery the following day, delivery on a predetermined day, and international bookings will be available again in the coming weeks.

M&S, which has been in place for 141 years, has stopped receiving orders for clothing and household goods via their website and app on April 25 after experiencing problems with contactless payment services and clicking and picking up during the Easter weekend. They first announced a cyber incident on April 22.

This system disruption also had an impact on M&S's ability to supply food and clothing to shops, so they missed selling opportunities that should have increased due to warm and sunny weather.

The company expects this disruption to continue into July and this attack is expected to cost around 300 million in operating profit for the 2025/26 financial year, although M&S hopes to reduce the impact through insurance and cost control.

Analysts predict end-of-season sales will be larger than usual with deeper discounts. Since the announcement of the attack, M&S shares have fallen 9.5%.

M&S said the hackers managed to penetrate the system by tricking employees from third-party contractors, so they could bypass their digital defense systems and launch cyberattacks.

The company plans to use this crisis as a momentum to accelerate the improvement of their technology.

In recent weeks, several major retailers in the world have also announced cyber incidents, including the Co-op Group in the UK, Adidas in Germany, Cartier, and Victoria's Secret in the United States.