JAKARTA - Hyundai Motor Group has just launched a humanoid customer service robot named 'DAL-e'. It is a very sophisticated machine designed to communicate with people, using recognition capabilities and precise mobility functions.
Launching Carscoops, the name DAL-e means 'Encourage you, Help You, Link with your experiences'. This robot is equipped with the latest artificial intelligence technology for facial recognition, as well as a communication system based on a language understanding platform.
The inspiration for making service robots for this future is customer service during the COVID-19 pandemic, where physical contact between individuals is reduced to prevent virus transmission.
The first time it was exhibited and demonstrated its skills at the Hyundai showroom in South Seoul on January 25, 2021, DAL-e has dimensions measuring 1,160 x 600 x 600 mm and weighing 80kg.
"DAL-e is a next-generation service platform that can offer automated customer service at any time," said Don Jin Hyun, Vice President and Head of Robotics Lab at Hyundai Motor Group.
Success in its first operation, Hyundai hopes that this robot can be used in various fields that require daily interaction with customers, such as the showroom operated under the Hyundai Motor Group.
With a small humanoid body that gives off a friendly feel, the DAL-e is significantly lighter and more compact than many other customer service and guidance robots on the market.
Unlike the most common robots today, DAL-e has friendly and emotional features to naturally interact with customers. For example, if a customer comes without wearing a mask in the middle of a pandemic, this robot will politely remind them to wear a mask.
In terms of its communication skills, DAL-e is capable of having conversations with customers by providing useful information about products and services, while responding to touch screen and spoken commands.
In terms of mobility, this robot can move freely and escort customers to designated places thanks to its four omnidirectional wheels. It can also entertain customers in a variety of ways, such as connecting wirelessly to the venue's large display screen, asking visitors to take photos with it, and providing feedback with gestures using its movable arm.
Going forward, Hyundai Motor Group plans to continue updating DAL-e based on data from daily operations, to improve its capabilities over time.
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