Want To Cancel An Order On TikTok Shop? Here's How To Do It

Want to Cancel an Order on TikTok Shop, Here's How To Do It (Techbullion)

YOGYAKARTA - The short video platform TikTok has recently made a new feature, the TikTok Shop. With this feature, users or content creators can make transactions easily within the application.

With this feature, content creators who have enough followers can invite their followers to buy the goods they sell. In addition, sellers can also trade with live streaming such as Shopee Live.

Users can also make payments within the TikTok application using predefined payment tools. However, some people may want to cancel the order they made after checking out.

Unfortunately, there is no cancel menu on the TikTok Shop feature so customers don't know how to cancel an order. Therefore, below the VOI team has summarized 2 ways you can do when you want to cancel an order on TikTok Shop.

Let the Order Until the Payment Limit

If you have checked out certain items and have placed an order and entered the payment system, users can still cancel orders on TikTok Shop.

You can leave your order in the cart, until the payment time is up. This will automatically cancel the item you ordered.

Ask Seller to Cancel Order

However, if you have already made payment for the goods you ordered, while during the delivery process you want to cancel it, the buyer can ask the seller to cancel it.

This is because the TikTok Shop feature does not provide a cancel order menu. Therefore the buyer cannot cancel an order that is already in process.

One way you can do this is to contact the seller to cancel the order. However, the seller also cannot immediately cancel orders that have been processed.

The seller must make a report to the TikTok Shop application that the stock of the item is out of stock so it cannot be shipped. However, doing so can have an impact on the store or seller canceling the order.

Therefore, you must be able to provide an explanation to the seller or shop regarding the reason for you to cancel the order, so as not to harm both parties.

This is how you can cancel an order on TikTok Shop. Until now this feature has not provided a menu for customers to cancel orders so you can do the 2 ways above to cancel orders on TikTok Shop.