Match Group Agrees To Pay IDR 229 Billion To Resolve Cases To The FTC

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JAKARTA - The United States Federal Trade Commission (FTC) announced that Match Group has agreed to pay $14 million to resolve complaints about fraudulent practices.

In addition to paying compensation, Match Group also agreed to stop the practice of guarantee ratification, no longer lock consumers from paid accounts, and simplify the process of canceling Match.com subscriptions.

In a complaint submitted in 2019, the FTC accused Match Group of engaging in misleading consumers to subscribe to Match.com by promising a free subscription for six months if they didn't meet someone special.

However, they did not reveal adequately that consumers must meet a number of tough requirements before the company is willing to fulfill these guarantees.

In addition, the FTC also considers that companies unfairly suspend user accounts that fail to file bill complaints, maintain their money without providing paid services, and also make it difficult for users to cancel subscriptions.

Based on the proposed court order, Match is required to clearly disclose the guarantee provisions, not misinterpret the guarantee terms, not take detrimental action against consumers who file bill complaints, and provide a simple cancellation mechanism.

This final order has been approved by the FTC unanimously 3-0 and submitted to the US District Court for the Northern District of Texas. Once approved by the judge, this order will have legal force.