JAKARTA The retirement of the Skype platform shows Microsoft failed to develop the communication application. This application is also less competitive with other platforms, one of which is Zoom.
In fact, if you look back at the pandemic, Skype had become one of the popular applications to communicate. While people around the world have to stay at home, Skype is an alternative to staying in touch with colleagues or friends.
In March 2020, Skype had 200 million active users overall. Per month, the video conferencing platform has 40 million active users. Skype managed to increase the number of users by 70 percent in just a month.
After the pandemic ended, online meetings began to be reduced. Although there are still some companies that implement a hybrid system, namely a mix of work in the office and at home, the use of video conferencing applications remains drastically reduced.
However, Zoom was able to survive in the midst of these changes, unlike Skype, which also lost its users. While attending the Zoom Day Indonesia event on Thursday, February 27, Zoom explained what features they currently have.
Overall, the Zoom app has changed. If Zoom used to only focus on becoming a video conferencing application, now Zoom is focused on supporting the work ecosystem. Zoom has an AI Companion feature that is integrated with all the features in it.
By using AI Companion, users can do everything. If there are meetings that must be followed and users join late, they don't need to ask other participants. Users only need to ask AI Companion to explain what has been discussed.
In fact, users can also ask if their names have been mentioned as long as they are not in the meeting room. When the meeting ends, AI Companion will automatically send minutes containing meeting results. Interestingly, this platform has a Zoom Docs feature.
Users can ask AI Companion to make proposals or other forms of documents to the Docs feature. AI Companion will help its users in perfecting user writing, editing, and changing the feel of the document created.
A fairly interesting feature according to VOI is the Zoom Phone, a regular phone app that is placed inside the Zoom Workplace. This feature is not only used to call fellow Zoom users, but can be used to call anyone.
As explained earlier, AI Companion is integrated with all features presented by Zoom Workplace, including Zoom Phone. When a user communicates with someone by phone, AI will summarize the results of the conversation.
Not only that, but AI will also highlight the tasks that need to be done, according to the results of the conversation. These various features follow the times and of course really support the needs of workers. Therefore, it is not surprising that Zoom has been able to survive in the industry to date.
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