JAKARTA - The government through the Ministry of Communication and Information (Kominfo) has activated the COVID-19 chatbot information service on WhatsApp. This service contains information related to the corona virus (SARS-Cov-2) or COVID-19 interactively through WhatsApp instant messages.
The public can access this service through the COVID-19 website that has been provided by the government. In addition, you can also add a contact for the COVID-19 Chatbot Account, at number +6281133399000.
To interact with this chatbot service, try typing a greeting such as 'Hello / hi good morning'. Later this account will automatically respond with an informative text message like the one below.
Even though it is fairly easy to operate, this COVID-19 chatbot service only provides information based on predetermined question options. Starting from 'The latest COVID-19 news in Indonesia', 'What is COVID-19 actually?', To the question of 'COVID-19 Referral Hospital'.
To respond to the message, you can reply by typing the letters A, B, C, D, E, F, or G regarding the information you want to know, and the chatbot will reply directly. Although fairly normative, this information is provided directly by the National Disaster Management Agency (BNPB) and the Ministry of Health.
This government-owned COVID-19 chatbot was designed using Artificial Intelligence (AI) technology. Unfortunately, the information submitted is not fully updated regularly, because this service is still undergoing trials from the Ministry of Communication and Information.
Separately, WhatsApp also took the initiative to support global efforts to fight the COVID-19 pandemic. This instant messaging service under the auspices of Facebook, will collaborate with world health organizations such as WHO, UNICEF and UNDP to create an integrated information center related to COVID-19 on WhatsApp.
"We observe that during this period many have relied on WhatsApp, both in communication between friends and loved ones, between doctors and patients, as well as teachers and students. We want to provide a simple information center that can help connect people in a time of vigilance. this, "said the Head of WhatsApp, Will Cathcart, as quoted from his official statement.
The COVID-19 Information Center can be accessed via this link. This service seeks to reduce the spread of hoaxes and inaccurate disinformation related to the corona virus pandemic.
This WhatsApp service collaborates with the Poynter Institute's International Fact-Checking Network (IFCN) to provide information related to COVID-19. Not only with WHO, WhatsApp has also coordinated with health ministries in various countries to deliver actual information through its instant message service.
The English, Chinese, Japanese, Arabic, and French versions are automatically generated by the AI. So there may still be inaccuracies in translating, please always see Indonesian as our main language. (system supported by DigitalSiber.id)
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