JAKARTA - Apple launched a battery replacement program for the 2016 and 2017 MacBook Pros, which cannot recharge more than 1 percent. The company explained that this problem only affects a small part of the product.
Each device experiencing this damage will get a message that says "Service Recommended" when checking battery health.
"When checking indicates the MacBook battery is normal, it means that your device is not affected by this problem", explained Apple through a product support document, Wednesday, February 10.
For affected and damaged devices, the company requests that users contact Apple immediately. So, users can get a free battery replacement.
Later, the user's device will be checked first before it gets repaired. This is done to verify whether the device is eligible for a free battery replacement or not.
Apart from running a battery replacement program, Apple has also rolled out macOS updates. According to the company, the update is expected to prevent more devices produced in 2016 or 2017 from the same problem.
Therefore, Apple also asks users to update their device's operating system to macOS BigSur 11.2.1 version. Or you can also install the additional macOS Catalina 10.15.7 update.
How to Check MacBook Pro Battery Health
Before users contact Apple, the company asks users to check the health of the device's battery first. To make it easier, VOI has made an easy way to check Apple's battery health. Here are the steps:
For a MacBook Pro running macOS Big Sur, click the Apple menu on the top left, select System Preferences, then click Battery. Next, click Battery which is located in the sidebar, then select the Battery Health menu. On a MacBook Pro that is already running macOS Catalina or an earlier version, you can press and hold the Option key located on the keyboard. Then, click the Battery icon in the Menu box to access the battery status of the device.
List of Warrantyable MacBook Pro Models.
Apple also shared a list of MacBook Pro models that were allegedly affected by this damage. To be sure, users can check the MacBook Pro model on their respective devices. To do this, just click the Apple icon, then select the About This Mac menu.
Here's a list of affected MacBook Pro models:
MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
MacBook Pro (15-inch, 2016)
MacBook Pro (15-inch, 2017)
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