RevComm And SleekFlow Encourage Hospitality In Bali By Using Technology

AIvolution event (photo: RevComm)

JAKARTA - In collaboration with SleekFlow, provider of the omnichannel social commerce service platform, RevComm successfully held the AIVolution Bali 2023" event, on September 6.

Invites hospitality industry professionals in Bali, AIVolution is here as a form of support for RevComm and SleekFlow to create effective communication in the hospitality industry in Bali.

As one of the world's popular destinations, the hospitality industry in Bali is also faced with significant challenges in 2023, ranging from the digital skills gap in human resources, the competition between direct bookings and Online Travel Agencies (OTA), to personalization demands in communication.

In the hospitality industry, there are three important points for customer attention, namely effectiveness, efficiency, and friendliness. Therefore, it is the obligation to find out the value of the customer to make our communication more effective, efficient, and friendly," said Desy Laura, Customer Service Manager of Atlas Beach Fest.

According to Desy, efforts to create customer retention can be started by utilizing technology to provide the best service, including providing various communication channels such as WhatsApp Business, Instagram, websites, to e-mails.

SleekFlow helps businesses to communicate more effectively. By utilizing our platform features, companies can facilitate interaction, increase engagement, and eventually achieve success through better communication strategies," said I Gusti Ayu Alma.

In line with this, Andy Gozali, Country Head of RevComm Indonesia, introduced MiiTel, a smartphone system based on artificial intelligence (AI).

Through a phone call, the hospitality industry can provide a good customer experience with real-time communication and provide a collaborative approach.

More than that, MiiTel also supports phone call activities with various AI optimizations, including recording functions, voice-to-text transcription, to automatic voice analysis.