JAKARTA - Artificial intelligence (AI) has recently been adopted for various industries, because its sophistication has become an attraction. The latest report says that AI will be implemented in 40 percent of the largest organizations in Latin America.

According to research released by IT analyst firm IDC, as much as 40 percent of that will be implemented by 2023. Companies in the region will also seek governance services related to areas such as data management and security.

The study involved 5,000 large Latin American businesses. Despite the progress in AI adoption in the region, analysts note that 30 percent of enterprises will not be able to take full advantage of the technology, due to skills shortages and challenges associated with the organization's existing IT setup.

To address these challenges, IDC advises companies to focus on developing expertise for technical implementation and in complex contract negotiations, this is needed to make breakthroughs in AI, while also tackling areas such as automation.

In addition, IDC estimates that only 40 percent of Latino organizations will have a digital sustainability team next year. The way Latin organizations manage their IT budgets will also change.

Launching ZDNet, Tuesday, January 4, according to an IDC report, that's because the businesses of these companies apply service-based technology in areas ranging from the cloud to virtual workspaces and connectivity.

About 40 percent of companies will also allocate hardware budgets differently to improve the experience of customers and staff working remotely by 2025.

A separate study by the MIT Technology Review produced on AI adoption trends and the current and future state of data sharing in Latin America predicts that by 2022, AI projects are expected to increase.

Nearly two-thirds of respondents in Latino countries said they expect 21 percent to 40 percent of their processes to use AI, with the fastest growing areas being logistics and supply chain management, and sales and marketing.

Furthermore, banks and airlines in the region have been at the forefront, leveraging chatbots and virtual assistants to increase response times and ease administrative burdens.

The report also notes the emergence of a number of AI customer service-focused startups in the region. Most of the companies using artificial intelligence systems in Latin America have profited from using the technology.


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