Caring For Customers Affected By Floods, Wuling Presents This Program

Illustration of the inspection of Wuling vehicles. (Photo: Wuling)

JAKARTA - Quick responses to the support of Indonesian territory affected by flooding continue to flow, various automotive manufacturers also take part, including Wuling Motors (Wuling).

The brand provides support to customers whose vehicles were affected by flooding in the Sumatra region at the end of last November, Wuling Motors (Wuling) presents a full-sale service program for Wuling Siaga Banjir Sumatra.

This initiative is a form of Wuling's commitment to providing worry free services and ensuring customer mobility is maintained in the midst of an emergency, by providing support for safe and measurable vehicle repairs in the official Wuling dealers.

The high-intensity flood disaster that occurred at the end of November 2025 was recorded to have an impact on a number of Wuling customers in the Sumatra region. Wuling noted that several customer vehicles had been reported to have been damaged and needed special handling.

This condition encourages Wuling to immediately present a disaster response program in order to ensure customers get fast and proper service.

Aftersales Director of Wuling Motors, Hakim, said the company understands very well that the flooding that has occurred has had a major impact on the community, including Wuling customers.

Through the Sumatra Flood Alert Wuling, we want to ensure that customers get quick, convenient, and reliable repair solutions. Hopefully, this program will help customers to return to driving safely according to Wuling's commitment to always provide the best service for consumers," he said, in an official statement received, Friday, December 5.

For the record, the Wuling Siaga Banjir Sumatra program provides various special services for customers whose vehicles are affected by flooding. Wuling provides free towings from affected locations to nearby authorized dealers to ensure that the vehicle gets the right initial handling. In addition, customers also receive spare parts subsidies of 30 percent or a maximum of four million rupiahs valid for components damaged by flooding and not included in insurance protection.

Wuling and the dealer network also provide a ten percent subsidy of service costs as an additional form of support for customers who are recovering their vehicles.

All improvement processes in this program can be carried out on the appointed official dealers network, namely Wuling Arista Medan SM Raja, Wuling Arista Medan Cemara, Wuling Arista Medan Adam Malik, Wuling Arista Pekanbaru, and Wuling Maju Padang.

This program applies to vehicles that are damaged by floods and not caused by errors in use. Each customer can take advantage of this program once during the period.

The presence of the Wuling Siaga Banjir Sumatra program also continues Wuling's consistency in providing emergency response services for customers. This step affirms Wuling's commitment to provide responsive, reliable, and relevant sales service for customer needs, especially in emergency situations. Wuling hopes that this support can help ease the burden on affected customers and maintain mobility comfort.