JAKARTA - The aviation industry is one of the sectors affected by the COVID-19. In fact, according to the analysis of several experts, it will take at least 2 to 3 years for the aviation industry to recover.
PT Garuda Indonesia (Persero) is one of those trying to rise from the pressure of COVID-19. President Director of PT Garuda Indonesia (Persero) Tbk Irfaniaputra said that his party would try to get up by taking advantage of one type of passenger who often flies using this state-owned airline. Moreover, currently airlines can carry 70 percent of passengers.
There are three types of Garuda passengers, namely, flying for official and office matters. Second, visiting new places and third, for friendly flights.
"The problem is, if this type is not, it will be disturbed. Friends who work at the Ministry who have to check with the branch must go. The second type is challenging, do people want to go traveling? I have observed a lot of public discussion about missing traveling. , "he said, in a video conference with journalists, Tuesday, June 9.
Irfan explained, this second type of passenger will be Garuda's target to increase the number of passengers in the new normal phase. Of course, by still paying attention to safety and health during this pagebluk period.
Furthermore, said Irfan, people also miss shopping in modern shopping centers. This is because the closure of the shopping centers is a problem for some Jakarta residents. This could be related to the possibility that they also missed traveling.
"Well, this is what we will make sure, if they want to fly to be safe," he said.
Not only that, Irfan said, in welcoming the new phase of normalcy airlines must also be able to build a sense of security and comfort for passengers.
Ensure that people feel safeIrfan did not deny that due to this virus, in the future people will be more concerned with health and hygiene. This is because the health sector has become a new theme of civilization. Because of this, Garuda will try to harmonize services with passenger behavior in the new normal.
"We try to understand the behavior of our passengers. If the behavior is like a party, of all kinds, on the plane we continue to party the atmosphere. But now the behavior is concerned with health, of course we have to match that behavior with the needs of our customers," explained Irfan.
According to Irfan, during this COVID-19 condition, Garuda has never said that it will guarantee that passengers flying will be healthy and free from the COVID-19 virus.
"If we see all this posted by Garuda friends, we have never said we guarantee you are healthy (from COVID-19). But what is clear is that we guarantee you will feel a sense of security and comfort (flying with Garuda)," he said.
Further, Irfan said, due to the impact of COVID-19, the sense of comfort has changed from the time before the existence of this virus in Indonesia. So, when performing services in serving food on the plane it will also be adjusted.
"The feeling of comfort in the past may be different from today's comfort. Therefore, in serving food, we will adjust it to the new behavior of our society. This is what we will make competitive change that Garuda is concerned, Garuda is always matching the needs of its customers. "he said.
According to Irfan, Garuda's flexibility in adjusting to what passengers need is a special value. So it is not surprising that Garuda's price is more expensive than other airlines.
"So it's a bit expensive compared to others, which may not focus there," he said.
The English, Chinese, Japanese, Arabic, and French versions are automatically generated by the AI. So there may still be inaccuracies in translating, please always see Indonesian as our main language. (system supported by DigitalSiber.id)
