JAKARTA - A Transjakarta passenger experienced an emergency health condition with convulsions and vomiting blood while on the bus on Monday evening, June 8. Officers on the ground immediately evacuated and took the passenger to the hospital for medical treatment.
The incident was recorded in a video circulating on social media. In the footage, a number of Transjakarta officers were seen helping passengers who had health problems on the bus.
The bus then stopped at the bus stop to facilitate the handling process. Officers brought wheelchairs and evacuated passengers out of the fleet to a safer location before getting further help.
Head of the Public Relations and CSR Department of Transjakarta, Ayu Wardhani, ensured that officers had moved quickly after receiving reports of sick customers on the BMP 220295 bus.
"Customer safety and comfort are our top priority. Transjakarta highly appreciates the readiness of officers at the Trikora Stop who immediately responded to the report and coordinated with the medical team at Harapan Bunda Hospital to handle the customer," said Ayu in his statement.
Coordination is carried out by the bus stop officers with medical personnel so that passengers can immediately get treatment. In the circulating video, a number of officers also appear to escort the evacuation process using wheelchairs.
Transjakarta also appreciates other customers who help report the emergency so that handling can be done quickly.
"Transjakarta also expresses its gratitude to other customers who reported this incident quickly, so that handling can be carried out immediately," said Ayu.
The quick action of the officers in the video also caught the attention of netizens. Many social media users appreciated the quick response that was carried out when an emergency occurred in the fleet.
Currently, the identity and current condition of the passenger have not been disclosed. Transjakarta hopes that the customer concerned will recover soon.
"We pray that the customer will recover soon. We also urge all customers not to hesitate to report to officers if they experience or see emergency conditions in the Transjakarta area," said Ayu.
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