JAKARTA - PT KAI announced the change of the name of the Argo Bromo Anggrek train to Anggrek. The change was made some time after the fatal collision with the KRL in East Bekasi.
"Like orchids that continue to grow and adapt, travel always brings new spirit. Starting May 9, 2026, the Argo Bromo Anggrek train will be present with a new identity as the Anggrek train," said PT KAI's upload via the @kai121_ Instagram account, Tuesday, May 5.
"Not just a name change, but also a commitment to continue to provide the best service in every journey.
"With the flagship route connecting important cities, the Anggrek train is ready to accompany a more comfortable, safe, and memorable journey," the statement continued.
Meanwhile, regarding the fatal collision in East Bekasi, PT KAI stated that 84 victims of the train collision incident in East Bekasi had returned home, while 17 others were still undergoing intensive care at the hospital.
KAI Vice President of Corporate Communication Anne Purba said that her party continued to provide assistance to all customers and families affected by the incident at Bekasi Timur Station until the handling phase was completed.
"As of Monday (4/5), 84 customers have returned home, while 17 customers are still undergoing treatment at a number of hospitals," Anne said in a statement in Jakarta, Monday.
KAI ensures that the monitoring of customer conditions is carried out periodically so that all handling needs can be met.
Anne said that assistance was provided comprehensively, both for customers who were still being treated and those who had returned home.
"We continue to monitor the condition of customers who are still being treated and ensure that the needs of handling are met. For customers who have returned home, we will continue to provide assistance as needed," he said.
KAI also provides a claim or reimbursement mechanism for customers who undergo treatment independently. Required documents include proof of travel, customer identity, invoice and details of medical expenses, medical resume, and account copy.
After the documents are declared complete, the claim process will be coordinated with the insurance company with an estimated completion of no later than 21 working days.
As part of the recovery process, trauma healing services are still available for customers and families in need. Submissions can be made through the Information Post in East Bekasi and the call center 0812-9660-5747. Assistance can begin through telemedicine and continue directly according to needs.
The English, Chinese, Japanese, Arabic, and French versions are automatically generated by the AI. So there may still be inaccuracies in translating, please always see Indonesian as our main language. (system supported by DigitalSiber.id)
