Targeting E-Commerce Growth, DHL Express Adds Service Point at Fatmawati

Illustration of DHL Indpnesia (DHL)

DHL Express inaugurated the opening of a new service point in the Fatmawati area, South Jakarta, as an effort to expand access to delivery services for customers, both international and domestic.

The facilities located in one of the main commercial corridors are expected to be able to bring services closer to the public and business actors, especially in the South Jakarta area which has high business activity.

This service point is also intended to support the increase in exports, imports, and domestic shipments driven by MSMEs, online sellers, creative workers, to corporate customers who need fast delivery services through DHL's global network.

Indonesia's cross-border e-commerce activity itself continues to show significant growth, with a market value of around USD 120 billion. This condition is driven by increasing digital adoption and high demand for imported and exported goods.

In addition, international shipments are projected to grow at a compound annual growth rate (CAGR) of 5.99 percent in the period 2026-2031, reflecting the increasing need for reliable and high-speed express services.

Senior Technical Advisor DHL Express Indonesia, Ahmad Mohamad, said the presence of this service point is part of the company's strategy in strengthening the customer service network.

"Many of our customers are currently shipping to various destinations, ranging from exporting samples and finished goods, importing high-value materials, to domestic shipments to major cities in Indonesia," he said.

He added that the strategic location of the service point around Pondok Indah, Cipete, TB Simatupang, and Cilandak is expected to be able to reach the growing business ecosystem in the area.

"The opening of the Fatmawati Service Point further strengthens DHL Express Indonesia's national footprint, while ensuring that we are closer to meeting customer delivery needs," said Ahmad.