The First Day Of Reporting To The Vice President, Gibran Received 34 Public Complaints

Lapor Mas Vice President's complaint service at the Vice President's Palace, Monday 11 November 2024 (doc the Vice President's State Secretariat)

JAKARTA - The first day of public complaint services "Lapor Mas Vice President" began to open, Monday 11 November, as many as 34 public complaints came in. Vice President (Vice President) Gibran Rakabuming Raka instructed that every complaint received be immediately responded to by the relevant agencies.

"There are already 34 residents who have submitted reports," said Assistant Deputy for Governance of the Setwapres Praggono Dwianto.

He added that this was a direct direction from Vice President Gibran so that the public could file a complaint more easily and quickly.

"In accordance with the direction of the Vice President (Gibran), we are currently opening public complaint services through several channels, which allow residents to come directly to the Setwapres office to submit their complaints," he explained.

The Vice President's Report Service is an innovation initiated by Vice President Gibran after being inaugurated, which was previously implemented when he served as mayor of Solo. This service aims to absorb the aspirations and complaints of the public so that they can be followed up immediately.

For people who want to file a complaint through the Vice President's Report, they can directly come to Building III of the Vice Presidential Secretariat located on Jalan Kebon Sirih, Central Jakarta. This service is open from Monday to Friday, from 08.00 to 14.00 WIB.

Previously reported, the Vice President's report imposed restrictions on the number of complaints through face-to-face channels, as many as 50 complaints per day, adjusted to the availability of labor and facilities. Deputy for Administration of the Setwapres, Sapto Harjono, explained that this restriction was temporarily applied to optimize services.

The public complaint process begins with checking at the security post by Paspampres officers, in accordance with the applicable security standards at the Vice Presidential Palace.

After that, the complainant can take the queue number through the kiosk machine, then proceed to the registration desk to exchange the identity card for the guest ID.

After passing the registration desk, the complainant will be directed to the public complaint room, which is equipped with 10 service tables. Each table is filled with two to three officers receiving complaints from the Setwapres team wearing a light blue vest.

The complaint process on the reporting table lasted about 15-20 minutes. The public can convey their problems or aspirations. Once the report is received, the officer will provide evidence of a report containing ID number to monitor the follow-up to the complaint via WhatsApp at number 081117042207 or the official website of the Vice Presidential Report.go.id.