The Ministry Of Transportation Ensures That The Aircraft Check In Is Back To Normal Due To Microsoft Down

ILLUSTRATION OF UNSPLASH/Edwin Petrus

JAKARTA - The Ministry of Transportation (Kemenhub) announced that the Navatier system used for check-in services has returned to normal after Microsoft down. The operational process for check-in services since the first flight, both Citilink and Air Asia, has used the system and is running smoothly.

In Indonesia, interference with the IT system occurs in several check-in systems owned by several airlines such as Citilink, Scoot Airlines, AirAsia and Indigo. The reason is, the system is connected to system providers globally.

The Directorate General of Civil Aviation of the Ministry of Transportation is observing the news of several airports abroad experiencing disturbances to the global information technology (IT) system, such as airports in the United States, the Netherlands, Singapore, Malaysia and others.

Head of the International, Public Relations and Public Cooperation Section of the Directorate General of Civil Aviation, Mokhamad Khusnu, said that when IT disturbances occurred, anticipatory steps were taken by serving the check-in process manually, opening more check-in counters and urging passengers to leave early.

"Several flight operators such as PT Angkasa Pura Indonesia (Angkasa Pura I and Angkasa Pura II) and Airnav Indonesia continue to carry out flight operations normally and there are no disturbances," he said in a written statement, Saturday, July 20.

The Ministry of Transportation through the Directorate General of Hubud monitors the development of the problem and takes anticipatory and mitigation steps, including ensuring the handling of passengers by providing delay compensation and the best service options for passengers.

In addition, the Directorate General of Hubud assigned aviation inspectors to cooperate with aviation operators, airport operators and flight navigation to ensure flight operations continue to run safely and safely.