Jiwasraya Insurance Victims Forum Has Never Been Invited To Discuss Customer Refunds

Illustration. (Photo: Doc. Antara)

JAKARTA - The Jiwasraya Insurance Victims Forum (Persero) admits that it has never been invited to discuss with Jiwasraya regarding the restructuring scheme. In fact, the communication that is built with customers tends to be intimidating.

"Customers are only presented with the final result, which is not a fair option for us. Jiwasraya's communication narrative with customers is not persuasive and even intimidating," said one forum representative, Roganda Manulang, in a virtual press conference, Monday, December 14.

Roganda gave an example of one form of intimidation committed by the Jiwasraya. He said, customers who are victims are only given two choices to reject or accept, without any good solution.

"We were only given the choice whether to participate or not. That was a form of intimidation. We were never spoken to. If there is a problem, it can be discussed," he said.

In fact, he said, the Jiwasraya default case was purely a mismanagement of the company and weak supervision from the government, in this case the Ministry of BUMN as the proxy and the Ministry of Finance as the controlling shareholder, and OJK as the regulator.

"There is not the slightest mistake of Jiwasraya customers, including Jiwasraya Saving Plan customers. Why do customers have to receive a haircut, while those who do not carry out their functions and roles do not receive a paycut," he explained.

According to Roganda, the appearance of the Jiwasraya Saving Plan product is inseparable from the OJK's responsibility as the licensor as well as the supervisor.

"We demand that the OJK accountants resolve the Jiwasraya case by prioritizing the interests of the victims who depend on OJK's credibility in granting permits and conducting surveillance," he said.