Prudential Indonesia Launches Corona Virus Protection Initiative

Passengers at Soetta Airport wear masks. (Irfan Meidianto / VOI)

JAKARTA - The spread of a new type of corona virus (2019-nCoV) is now becoming the world's attention. Although there is currently no official report from the government regarding cases of Corona virus infection type 2019-nCoV in Indonesia, this incident can still significantly increase public health risks.

To provide protection from the risk of the 2019-nCoV coronavirus, PT Prudential Life Assurance (Prudential Indonesia) took the initiative to provide additional protection against the threat of the virus to Prudential Indonesia Policy holders.

Luskito Hambali, Chief Customer & Marketing Officer of Prudential Indonesia explained, as more and more cases of the 2019-nCoV coronavirus infection were reported in Asia, Europe and America, Indonesians should be more vigilant in anticipating the spread of the virus.

"To anticipate if a case of 2019-nCoV corona virus infection occurs in Indonesian citizens, Prudential Indonesia launched an initiative to provide additional protection and various conveniences for customers specifically designed for cases of virus infection," explained Luskito in a statement received by VOI, Thursday January 30th.

From 28 January to 31 March 2020 (initiative period), all Insured on a Prudential Indonesia policy, both new and existing customers, will automatically receive additional Cash Benefits, in addition to the benefits in the policy, in accordance with the Prudential Indonesia Policy.

If the customer is hospitalized due to the 2019-nCoV coronavirus infection during the initiative period, Prudential Indonesia will provide an additional Cash Benefit of IDR 1 million per day, calculated from the date the customer is hospitalized, for a maximum of 30 days.

In addition, regarding the case of the 2019-nCoV corona virus outbreak, Prudential Indonesia is also committed to providing ease of procedures and services as follows:

1. Easy claim procedure for additional cash benefits: Customers only need to attach a diagnosis letter of being infected with the 2019-nCoV corona virus from the hospital and supporting documents.

2. Ease of inpatient guarantee: For health insurance card holders, for cashless claims, an initial Letter of Guarantee will be issued immediately for the first seven days. Customers who are abroad can submit claims cashless (especially for PRUPrime Health Care (PPH) or PRUPrime Health Care Plus (PPH Plus) card holders or by reimbursement.

3. Elimination of the waiting period for applying for lapsed policy recovery (inactivity) during the hospitalization period: For customers who are late paying premiums due to being infected with the 2019-nCoV corona virus and the diagnosis is given during the initiative period.

4. Extension of the deadline for submitting reimbursement claims: For customers diagnosed with the 2019-nCoV coronavirus during the initiative period and submitting claims by reimbursement, Prudential Indonesia has extended the time limit for submitting claims to 120 days.

5. Telephone numbers and a special team for customers: Customers can call the number 021-29958708 which is specifically dedicated to answering questions regarding claims related to the 2019-nCoV corona virus.