JAKARTA - Surabaya Mayor Eri Cahyadi said public services that were carried out quickly became part of the "smart city".
Eri Cahyadi emphasized to all regional, sub-district and village heads in the City of Heroes to continue to improve public services.
"To make that happen, the heads of regional, sub-district, and village heads are expected to coordinate with each other when there are problems with residents," said Cak Eri, his nickname, Saturday, November 5.
When there is a citizen problem related to the service, it is hoped that it can be resolved at that time.
Cak Eri gave an example of the case of population administration management (adminduk), if there are those who have difficulty taking care of ID cards/KK/born act, it is hoped that the sub-district head or village head can coordinate directly with the Head of the Population and Civil Registration Service (Dispendukcapil) to be resolved immediately.
"So when the residents come home, it is certain that they have brought the KK. Or, when it is finished, the next day they can be escorted to the house of the resident who took care of the KK earlier. That's just what is called Surabaya Smart City, if the residents wait a long time, it's a pity," said Cak Eri as quoted by Antara.
In addition, Cak Eri has also held an "Sambat nang Cak Eri" activity to accommodate the aspirations of residents in 31 sub-districts and sub-districts online every Friday. Not only the sub-district and village heads, the ranks of service heads within the municipal government also participated in the event.
Through a monitor in his office, Cak Eri monitors the atmosphere of public services at sub-districts and sub-districts throughout Surabaya. Every now and then, he also listens to village head and sub-district conversations when serving residents who need help.
At the time of the "Sambat nang Cak Eri" activity on Friday (4/11), when Cak Eri monitored CCTV monitors in his office, he paid attention to the service room in Dr. Soetomo Village, Tegalsari District while serving residents.
In that room, it can be seen from CCTV that one of the officers was wearing inappropriate clothes when serving residents. The officer was wearing a t-shirt and flip-flops.
Suddenly Mayor Eri reprimanded the village head Dr. Soetomo to remind his staff who violated these rules.
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