JAKARTA - President Director of PT Jak Lingko Indonesia, Muhamad Kamaluddin, admitted that he had socialized the changes to the system on the Transjakarta user card. In fact, today, many user cards are blocked when entering the bus stop.
"Actually, the socialization is already done on Jak Lingko's social media, yes. We have actually also done workshops with Transjakarta," said Kamaluddin when contacted, Tuesday, October 4.
However, Kamaluddin does not deny that there are still many people who do not understand the shift of the system to support the implementation of the Transjakarta, MRT Jakarta, and LRT Jakarta integration rates.
Jak Lingko will again disseminate information that Transjakarta users must ensure that the card has been tapped out before tapping in again to use Transjakarta.
"If there are users who do not know about this transition process, in the future we will increase the socialization again," said Kamaluddin.
"It is also necessary to convey this tap in-tap out in the future to be able to provide benefits for users to be able to enjoy integration rates," he continued.
The number of Transjakarta cards blocked occurred during peak hours in the morning, where many people had just started their activities. Thus, the long queue was unavoidable. Kamaludin explained what caused the problem of queues snaking at many Transjakarta bus stops this morning.
Kamaluddin explained that the blockage of the card was due to users not tapping out after getting out of Transjakarta, before he returned to the Transjakarta bus stop this morning.
"We apologize if there are users who have problems in the morning because yesterday they didn't tap out. Maybe because yesterday's trip didn't tap out. So when this morning I tried to tap in and then the card was blocked," said Kamaluddin.
Thus, users must reset their cards, assisted by bus stop officers so that they can be reused.
"Make sure there is a minimum balance of IDR 5 thousand on the card when resetting the card. It is necessary to be disciplined to tap in tap out," said Kamaluddin.
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