Mahfud MD: MPP Forms Reform Towards World-Class Public Services

Ad interim Menpan RB Mahfud MD/ANTARA/HO-Humas Kemenko Polhukam.

JAKARTA - The ad interim Minister for Administrative Reform and Bureaucratic Reform (Menpan RB) Mahfud MD said the administration of public service malls (MPP) by the government is a form of reform in providing excellent and integrated services towards world-class public services.

"The implementation of the public service mall or MPP is a form of implementing reforms in the public service sector to provide excellent and integrated public services towards world-class public services," said Mahfud, quoted by Antara, Tuesday, June 28.

This was conveyed by Mahfud at the "Signing of Memorandum of Understanding for the Acceleration of the Implementation of Public Service Malls".

In the future, Mahfud continued, the implementation of public service malls is expected to increase the speed of business licensing in the country.

In this way, Indonesia's global competitiveness can be improved and will lead to an increase in the economy and people's welfare, as the vision and mission of President Joko Widodo and Vice President Ma'ruf Amin.

Mahfud explained that the concept of organizing a public service mall started from the results of a replica study of the practice of public service "Public Service Hall" in Georgia and public service "Axan Xidmat" in Azerbaijan.

"These practices have proven to be able to transform public services in the two countries and have succeeded in gaining international recognition and awards," said Mahfud, who is also the Coordinating Minister for Political, Legal and Security Affairs (Menko Polhukam).

In Indonesia, the policy for the implementation of public service malls has been adapted since 2017. Mahfud said, initially, the implementation of the public service mall policy was set through four pilots, namely MPP DKI Jakarta, Batam, Surabaya, and Banyuwangi.

As of June 2022, he said there were 59 public service malls in Indonesia. Even so, added Mahfud, there are still 11 provinces and 449 regencies/cities that do not yet have public service malls.

Thus, according to the strategic direction of Vice President Ma'ruf Amin as Chairman of the Steering Committee for National Bureaucratic Reform (KPRBN), Mahfud hopes that public service malls have been formed in all districts/cities in Indonesia by 2024.

Meanwhile, in 2022, Mahfud reported that there were around 56 districts/cities that would have public service malls.