YLKI: Many Problematic Online Loans Throughout 2019

YLKI press conference (Mery Handayani / VOI)

JAKARTA - Consumer complaints related to online loans are in second place, out of the top 10 complaints submitted to the Indonesian Consumers Foundation (YLKI) as of 2019. The total number of complaints received by YLKI reached 96 cases.

"Regarding online loan problems, most of them are about how to collect the percentage, which reaches 39.5 percent," said YLKI's complaint team, Rio Priambodo, at the YLKI Office, Jalan Duren Tiga, South Jakarta, Tuesday, January 14.

Second, YLKI complaints about online loans due to transfer of contacts and requests for rescheduling amounted to 14.5 percent respectively. Third, because of the burdensome interest rate, namely 13.5 percent. Fourth, due to administrative problems as much as 11.4 percent, and finally due to third party billing as much as 6.2 percent.

Rio also mentioned legal online loan business actors, namely, Liquidin, Fast Cash, Cash Wagon, Wise Fund, Rupiah Fund, Fix Fund, Easy Cash, Julo, Fast Credit, Smart Credit, Kredivo, KTA Kilat, Borrowing Money, Borrow Winwin. , Borrow, and Fast Rupiah.

Meanwhile, there are 54 illegal online loan companies. Among them, Akulaku, Home Credit, Tunaiku, Small Wallet, Cash, Mandiri Mutual Funds, National Capital, Klik Us, Shopintar, APK Uang Express, and Dana Max.

Rio explained that the sources of complaints at YLKI were divided into five categories. 32.85 percent of the complaints came directly to the office. Meanwhile, through email as much as 28.24 percent. Through a copy of about 20.24 orders. Website as much as 15.09 percent. Direct mail as much as 3.19 percent.

The total number of complaints during 2019 reached 1,871 complaints. Complaints are divided into two categories. Individually as many as 563 consumers, and groups or collectively as many as 1,308 consumers.

According to Rio, the top 10 consumer complaints submitted to YLKI were banks as many as 106 cases. Online loans were 96 cases, housing 81 cases, online shopping 34 cases, leasing 32 cases, transportation 26 cases, electricity 24 cases, telecommunication 23 cases, insurance 21 cases, and public services 15 cases.

Meanwhile, the head of the YLKI Daily Executive, Tulus Abadi, explained that if it was narrowed down again, it would be illustrated that complaints from consumers of financial services products would be very dominant, namely 46.9 percent. Includes, banks, electronic money, insurance, leasing and online lending.

Tulus explained that the increasing number of complaints related to loans was also based on the low financial literacy of consumers in the financial services sector.

"So, they do not understand in detail what is promised or technical matters in the financial service product. Especially now that online lending is rampant, there are more massive violations of consumer rights in the field of financial services," he said.