Quality Of Public Service Drops To Moderate Level, West Java Ombudsman Visits Garut

Head of the Ombudsman Representative for West Java, Dan Satriana (second right) at the Garut Regional Secretariat Hall, Thursday 19 May. (ANTARA/HO-Diskominfo Garut)

GARUT - The Ombudsman Representative for West Java (Jabar) went directly to Garut Regency to motivate and encourage the local government to improve the quality of public services, which currently has a compliance assessment that has dropped from the highest to moderate.

This was conveyed by the Head of the Ombudsman representative for West Java, Dan Satriana, during the Technical Guidance for the Level of Compliance Assistance in the Implementation of Public Services for the Garut Regency Government in 2022 in Garut, Thursday 19 May.

"Coming to Garut at the invitation of the Head of the Garut Regency Organization in order to improve the quality of the implementation of public service standards, we fulfill this as a form of our appreciation for the commitment of the local government," said Dan.

He said, the Ombudsman welcomed the initiative of the Garut Regency Government who wanted to improve the quality of public services, which had been decreasing from the previous one getting the highest compliance rating and then dropping to Medium Compliance.

He hopes that the encouragement and motivation can again raise the assessment for the Garut Regency Government in providing public services in various sectors within the local government environment.

"I want to give motivation so that Garut, which once received the title of Highest Compliance and then dropped to Medium Compliance, (can) rise again, and God willing, it can achieve the Highest Compliance this year," he added, launching Antara.

He conveyed that this time the technical guidance discussed about equalizing understanding of public service standards based on laws and regulations, then the real conditions of implementing service standards in each public service provider, then follow-up plans to gradually improve service quality.

He hopes that the Garut Regency Government has a plan to provide assistance, monitoring, and evaluation to implementers on a regular basis, for example every year, and give appreciation to implementers and work units that have shown good performance.

"I think the Garut Regency Government should start developing various innovations, the most important thing is to be open to the public about what has been done, what will be done, so that people with openness can help the government through input, supervision, even complaints," he said.

Garut Regent Rudy Gunawan who was present at the event stated that Garut Regency is currently in a public service emergency, for that all parties must show good performance in providing services.

"Why are we declared a public service emergency, because we are experiencing a decrease in the classification of public services as regulated in Law Number 25 of 2019 concerning Public Services," he said.

He conveyed that the Ombudsman was given the power under the law to summon anyone, recommend, and impose sanctions, including penalties for public service providers.

He hopes that the presence of the Ombudsman to Garut can provide motivation so that in the end public services can be better and the predicate of compliance will rise again.

"I hope that later we will carry out mitigation efforts related to public services. Public services must also be mitigated, so there are risks that must be calculated, so that we will later provide maximum service," he said.